POLICY & TERMS
Customer satisfaction is a priority for us so if you are not entirely happy with your purchase let us know and we will do our best to help you. In the meantime have a look at our guidelines on how to return a product to us.
hours from receipt
If you are not entirely happy let us know within 48 hours of receiving your order.
returns on these
Makeup, nail gel, underwear or any product with a broken seal. No refund on layby deposit.
YOU NEED TO GIVE US
Your invoice, proof of payment, date of receipt, the product and the packaging.
48 hours from receipt
Make sure to include the warranty card. We cannot refund without it.
Be careful how you unpack the item because we cannot do a return if the packaging is damaged.
costs are for you
Courier and delivery charges are for your account once your order has arrived in Namibia.
We strongly recommend adding insurance. We are not liable if the courier loses your parcel.
N$50 delivery charge in Windhoek.
Deliveries are made between 08:30 and 16:30 Monday to Friday. N$50 will be charged for each failed delivery.
NEED IT IN A HURRY?
Containers leave twice a month on the 11th and 23rd. They take approximately 45 days to arrive.
If you need it in a hurry speak to us about airfreight.
The price includes shipping via container. Airfreight will incur an extra charge.
On all 295 sterling silver jewellery (only the actual silver)
On all 316L stainless steel items.
On all electrical goods.
If you do not select the colour or variation you require a random colour will be selected and delivered.
We cannot accept responsibility for allergic reactions to any product. Perform a small test first for your safety.
A 50% deposit is required for special orders and returns are not permitted. Estimated delivery is 30 days but deposits will be refunded if the order has not arrived in 90 days.
made a mistake?
Ordered the wrong product or not what you expected. Contact us within 48 hours of receipt.