NOT HAPPY?

Return

POLICY & TERMS

Customer satisfaction is a priority for us so if you are not entirely happy with your purchase let us know and we will do our best to help you. In the meantime have a look at our guidelines on how to return a product to us.

48

hours from receipt

If you are not entirely happy let us know within 48 hours of receiving your order.

NO

returns on these

Makeup, nail gel, underwear or any product with a broken seal. No refund on layby deposit.

WHAT

YOU NEED TO GIVE US

Your invoice, proof of payment, date of receipt, the product and the packaging.

ELECTRICAL RETURNS

48 hours from receipt

Make sure to include the warranty card. We cannot refund without it.

Be careful how you unpack the item because we cannot do a return if the packaging is damaged.

COURIER

costs are for you

Courier and delivery charges are for your account.

INSURANCE

ON COURIER

We strongly recommend adding insurance. We are not liable if the courier loses your parcel.

TIME

of deliveries

N$50 delivery charge in Windhoek.

Deliveries are made between 08:30 and 16:30 Monday to Friday. N$50 will be charged for each failed delivery.

NEED IT IN A HURRY?

PLAN 2 DAYS AHEAD

Orders take 24 hours to be processed from the time the money reflects in our account.

Once the order has been collected by the courier we no longer have control over it.

1

year warranty

On all 295 sterling silver jewellery (only the actual silver)

3

month warranty

On all 316L stainless steel items.

3

month warranty

On all electrical goods.

CHOICES

not selected

If you do not select the colour or variation you require a random colour will be selected and delivered.

ALLERGIC

reactions

We cannot accept responsibility for allergic reactions to any product. Perform a small test first for your safety.

SPECIAL

ORDERS

A 50% deposit is required for special orders and returns are not permitted. Estimated delivery is 30 days but deposits will be refunded if the order has not arrived in 90 days.

MISTAKE

made a mistake?

Ordered the wrong product or not what you expected. Contact us within 48 hours of receipt.

Email Us